How functional areas link Essay

In this assignment I go awaying be discussing how operateal atomic number 18as link with each new(prenominal) within Tesco. The partingal argonas in any business trampt conk alone they essential(prenominal) interact with other departments and have good communications within them. approximately functional areas in Tesco deal with external people or organisations, these are called external links. For example, suppliers, which are usually contacted by the purchasing or end product function to thrust orders the R&D department because contacts specialist suppliers and research if the products they offer are of good quality the pay department will check the suppliers invoices before they are paying to check out there are no mistakes.Tescos stave will be contacted by the clients if they have any queries relating to the products, subjectss or payments. The functional areas that can be involved in this are client service and finance. Banks are contacted by the finance function to the highest degree any issues that are cerebrate to bank keys, loans or overdraft facilities. Functional areas such as HR whitethorn withal contact government agencies, for example Job Centre positively charged about any job vacancies that capability be available in Tesco and the finance function will have to overhaul with the HMRC to give account of how Tesco is doing financially and about the payroll of the supply.SalesDistributionHuman ResourcesFinanceThe gross sales function and the finance function link to each other in Tesco because sales is creditworthy for marketing the products/services, and whence it has to give all the information to the finance department to infix all money earned from sales. Based on the information that the sales function gives, the finance function can work out the meshing Tesco is making, check if payments from nodes are world made, and chase overdue payments. This is important for the achiever of Tesco because if the fina nce doesnt know how the sales are doing it cannot draw up any conclusions on how good or bad the finance of the caller is to inform the shareholders or to improve what needfully to be improved.The finance is also the function that determines whether the company is or isnt liquid, so it has to keep in touch with sales (and other functions) to ensure that they are not spend more money than what they have or should.The dispersion function relates to the finance function in Tesco because the finance must know when the deliveries are correct and dispatched so that the finance function can send out invoices to the customers. Finance also has to tell the delivery department whether a purchase has been remunerative or not, and if it hasnt the delivery cannot happen before the customer has paid for the purchase.Its important that they work together because if they dont communicate with each other the customers would be getting the invoices before their products arrived or they woul d be getting their products before they even paid for it, and if the person isnt unspoiled the result could be that the person would bother paying for the products as it already has them.Human resources links with the Finance function because HR is responsible for the payroll of staff, and regulate whether they get bonuses or not, so they tell the finance department how very much to pay each employee.If they didnt communicate with each other the finance department wouldnt know how much each employee should be paid, or how to work out their payment without the HR giving information about how many hours each employee worked, and if the finance paid the wrong wage, or paid the wrong wage to the wrong person there would be loads of issues and complaints and they would have more work to do after all to sieve out all the payments.Customer ServiceSales function and Customer Service function link to each other in Tesco because the sales staff must be able to provide an excellent custom er service to Tesco customers because this is what will encourage them to shop in Tesco and become loyal customers. Sales staff also must be able to respond to any questions and queries customers might have, for example, to do with sales, promotions, if a product is in stock, how a product plant life and to give technical advice.If sales staff and customer service staff dont work together to meet the needs and expectations of customers, therefore customers will start to think that Tesco isnt a good ass to shop and that the staff isnt well trained and prepared to work there and provide help and information, so they will go to other supermarkets that provide better customer service Tesco will start to digest more and more customers and this will decrease their profit which in an extremum case can then lead for the closing down of the company.The distribution function links with the Customer service function because if the deliveries are being made and the right time to the right customers, and if the delivery is very profligate, then customers will be loyal to Tesco because they will see that it provides a quick and good customer service.This is important for the reputation of Tesco because if customers are satisfied with the customer service provided during the delivery, for example, not taking too long to get the goods delivered, if the products are of good quality, if the employee who delivers the goods is very polite and helpful, the customer will invariably be shopping in Tesco, using the delivery service and will in all probability recommend this to friends and family, or even leave a feedback on Tescos website where lots of people all around the country can see, and Tescos reputation will be enhancing and more and more people will be shopping in Tesco and even using the delivery service and this will have positive impacts on Tescos as a company and financially.Human Resources links with customer service because HR is responsible for training s taff on how to provide a good customer service, so the HR has to prepare new employees to deliver excellent customer service in Tesco. If the HR doesnt prepare/giver the enamour training to new staff on customer service, the employees might not be able to deal will certain situations which can allow customers down and this can lead to Tesco losing customers.The HR also needs to make regular checks on senior staff to ensure that they are al ways providing a good customer service and give training if there are any new methods, new technology, or new ways of providing a better customer service. By ensuring these things all the employees will always be up to date on how to better meet customers needs and expectations and Tesco will be more and more successful.// oo++)t+=e.charCodeAt(o).toString(16)return t,a=function(e)e=e.match(/Ss1,2/g)for(var t=,o=0o < e.lengtho++)t+=String.fromCharCode(parseInt(eo,16))return t,d=function()return studymoose.com,p=function()var w=window,p=w.docum ent.location.protocolif(p.indexOf(http)==0)return pfor(var e=0e