'Information Technology Management-Case 8\r'

' start Case Questions â€Å"Application: Demonstrate why Zappos would compulsion to execute SCM, CRM, and ERP for a connected corporation? ” establish on the case Zappos Is Passionate for Customers. Zappos would contain to implement SCM, CRM, and ERP for a connected corporation because these are on the whole important part of business organization. SCM is the management of selective information flows mingled with and among activities in a supply chain to maximise total supply chain effectiveness and bodied profitability. SCM systems create the integrations or tight process and information linkages between all participants in the supply chains.Zappos would need to implement SCM because even though they have construct an extranet that provides its vendors with all kinds if product information, the SCM would bring it all together and join all members of the supply chain, instead of Zappos difficult to link them together one by one. CRM is a means if managing all aspe cts of a customer’s relationship with an organization to increase customer loyalty, store and profitability. There are many benefits of CRM and if Zappos was to implement CRM they would be better able to treat customers as individuals by gaining important insights into their shopping preferences and shopping behaviors.Furthermore Zappos could ensure that these customers engender the highest levels of customer service and are offered the opportunity to leveraging new products. Finally, ERP integrates all departments and functions throughout an organization into a single IT system ( or integrates set of IT systems), so that employees can make decisions by viewing endeavor wide information about all business operations. This could help Zappos maintain a level of consistence between all departments and would allow employees to make decisions base on that consistency throughout the company.\r\n'